![]() ![]() I worked on setting it up and tested it on just myself/my patients until we were sure that it was all working smoothly, then we added the other providers. We were fortunate in that we were chugging along with other software and in no rush to deploy InSync. The other really important negative is that deployment is NOT smooth. It will be really hard for us to ever switch (or expensive) because the license needs to be paid for all up front. But the grass is always greener on the other side so it's hard to say. I didn't because I thought they didn't really specialize in psych. I notice a lot of the bigger psych practices use this. In retrospect I would have looked more seriously into Athena. It's just a little less reliable because it's a smaller company than say OfficeAlly. I have to wonder if some are fake but I could be wrong. I do think the reviews on Capterra are a little too positive for what the software is actually like. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate the note in an editable way this has been effective. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Overall, I would say the experience is net positive. It looks dated compared to newer systems but that is not too important. The other aspect that was not as good as our last EHR was the aesthetics of the software. However, this is necessary to have the level of customization and tools it offers. The software can be very complex when setting up configurations or having to make changes. INSYNC has all of these items and it was exactly what we were looking for to keep our growing practice running smoothly. We outgrew our prior EHR that was missing Prescriber Tools, more powerful scheduling tools and lacked powerful reporting. We are now implementing their RCM services to further enhance our financials. were helpful getting the billing side of things set up. He did a great job getting the foundations of our system set so transitioning was smooth. Our Implementation specialist has been amazing and has continued to provide top notch support when needed. The support has been great, they are based in the USA and always responsive. The people at INSYNC make a huge difference. 3rd party communication and response could have been a little better, but we did get through it all and things seem to be working as they should. We would have liked to implement the fax system in insync, but it was more than expected so we declined. The additions that we wanted after our contract was signed seems to be pretty costly. This has slowed down the onboarding of providers. ![]() I believe we had some issues with understanding the different provider tiers and how to set them up. They were very friendly and educated on the system, which made it great for us! CONS He made the trainings fun and interesting. did a great job with our training and made sure we understood the different programs. was quick to respond to our changes that we needed and developing our different templates. He really understood our practice and had great suggestions. made the development of this program very easy to develop. The reports seem to be a great benefit for us and I look forward to using these. ![]()
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